Shipping policy

Thank you for shopping with Andvita. We want your order to reach you as smoothly as possible. Please review the information below regarding order processing, shipping and delivery.

Shipping Destinations
We currently ship to:

• The Netherlands

• Belgium

We may expand our shipping destinations in the future.

Order Processing
Orders are typically processed within 1–2 business days after your order has been confirmed.

Processing times may occasionally be longer during weekends, public holidays, periods of high demand or due to circumstances beyond our control.

Once your order has been processed and shipped, you will receive a shipping confirmation by email when applicable.

Estimated Delivery Time
Estimated delivery time is typically 5–10 business days after processing.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carriers, customs procedures, public holidays, high-volume periods or other circumstances outside of our control.

Shipping Costs
Any applicable shipping costs will be displayed at checkout before you complete your purchase.

Promotional or free shipping may be offered from time to time and will be clearly indicated on our website or during checkout.

Order Tracking
Where tracking is available, tracking information will be provided once your order has been shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Multiple Packages
In some cases, products within the same order may be shipped separately. If this happens, you may receive your order in more than one package and packages may arrive on different days.

You will not be charged additional shipping fees as a result of an order being divided into multiple shipments unless otherwise clearly stated at checkout.

Customs, Duties and Taxes
Depending on the origin of the shipment and applicable local regulations, an order may be subject to customs duties, import taxes or other charges.

Where applicable, these charges are determined by the relevant authorities and may be the responsibility of the customer unless otherwise stated during checkout.

Incorrect or Incomplete Shipping Addresses
Please make sure your shipping information is complete and accurate before placing your order.

Andvita cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

If you notice an error in your shipping address, please contact us as soon as possible.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

Failed or Refused Deliveries
If a package cannot be delivered because no one is available to receive it, the address provided is incorrect or incomplete, or the package is refused, it may be returned to the sender.

Please contact us if you experience a delivery issue so we can review the situation and help determine the appropriate next steps.

Lost or Damaged Packages
If your order appears to be lost in transit or arrives damaged, please contact us as soon as possible with your order number and any relevant information or photographs.

We will review the issue and work with the shipping carrier or fulfilment partner, where applicable, to find an appropriate solution.

Delivery Delays
Occasionally, deliveries may take longer than expected due to circumstances outside our control.

If your order has not arrived within the expected delivery timeframe, please check your tracking information first. If you still need assistance, please contact us and we will be happy to investigate the status of your order.

Contact Us
If you have any questions about shipping or your order, please contact our customer support team at info@andvita.com

Please include your order number whenever possible so we can assist you more quickly.

We may update this Shipping Policy from time to time as our shipping destinations, carriers and fulfilment processes evolve.